Skip to content

Data deletion

Delete your data

Every way to have Clear Saga delete the data it holds about you, your store or your ad accounts.

Last updated 2 November 2026

Disconnect a platform

In Clear Saga, open Settings, Integrations, and choose Disconnect on the platform's card. Its access token is deleted at once, and the data read from it is deleted within 30 days.

You can also remove our access from the platform's side:

  • Meta: on Facebook, open Settings and privacy, Settings, Business integrations, select Clear Saga and choose Remove.
  • Google Ads: in your Google Account, open Security, Your connections to third-party apps and services, select Clear Saga and choose Delete all connections.
  • Amazon: in Seller Central, open Apps and Services, Manage Your Apps, and remove Clear Saga. For Amazon Ads, remove it from your advertising account's authorized apps.

When a platform tells us our access was removed, we delete its data in the same way, within 30 days.

Uninstall the Shopify app

In your Shopify admin, open Settings, Apps, select Clear Saga and choose Uninstall. Shopify tells us the store left, and we delete the store's orders, products and customer data within 30 days. If you connected your store with webhooks instead, delete the two webhooks in Shopify and disconnect the store in Clear Saga; the steps are in connect Shopify.

Delete a site, a workspace or your account

  • A site and all of its data: Settings, Danger zone, Delete site (managing a site).
  • A workspace with every site in it: Settings, Workspace, Delete workspace (your account).
  • Your account: Settings, Account, Delete account. It removes your account, sessions and tokens.
  • Deleted data is gone at once from the app and from every backup within 30 days.

Ask us by email

Write to hello@clearsaga.com from the email address of your account, and say which account, store or ad account the request is about. We reply to confirm, delete everything we hold about it within 30 days, and write again when it is done.

If you connected a Meta ad account and can no longer reach your Clear Saga account, email us from any address with the ad account ID, and we will check the request with you before deleting.

If you shopped at a store that uses Clear Saga

The store decides what happens with its shoppers' data, so ask the store to delete yours. Shopify passes the request on to us and we delete what we hold. You can also write to hello@clearsaga.com with the store's name and the email address you used; we pass it to the store and act on its answer.